El Ksar Resort & Thalasso ★★★★

Great location by the beach and helpful staff

Location, loads of food

amazing staff - polite, courteous and helpful. Food standards was satisfactory for an all inclusive buffet.

facilities can use a bit of renovation and maintenance the elevators for example - also the wifi availability is not great and takes a lot of effort to get internet. drinks quality can be improved slightly to offer more choice.

Very good location beautiful beach and good food Friendly stuff Lot of activities for kids so fun

Room was we're good

Food not good

the fact it was on the beach

the food was not fresh the air conditioning was not working which was very uncomfortable restaurant was not clean the pool was not clean the room i booked was not available and had to get a small room for the first day

the location and the space

the pool and the beach

Best part of the hotel is its staff and the beach. Location is good. Specially thats to Saif from the Cafe Mar in the hotel for making the best coffee and shisha, Said nightshit in the restaurant for taking care of us all the time, animation team members Ahmed Madi, Marou and Nani for keeping us entertained. Yacine for exceptional service in the beach bar together with Ameur best lifeguard that we actually saw save a life.

Hotel is very dated, some room are being renewed but it still needs a lot of work. Phone in the room was not even connected, trouble with ac. Restaurant needs serious change, very poor and basic and tasteless, the wait staff was again making it all better experience with their positivity and dedication. Even tho we loved the animation team their Chief Sam was extremely unprofessional every night, every show he did. He ruined our last night with being waaay to pushy, using vulgar language and making us very uncomfortable with his comments and no sence of personal space and too much touching. I am personally from Europe but evenI was bothered by the way he was acting specially in front of kids and family and married couples with constant sexist comments. It was not funny nor entertaining,it was very embarrassing for everyone. Ive seen a lot of animation shows lead by a chief or a Dj but he really crossed all the lines to what is professional and tasteful, last night of our stay he made us so uncomfortable we left the show and since today we still didnt get any apologies from him. Again, rest of the team is absolutely amazing,they just really need a need better leader.

Basic breakfast, the building is a bit aging but maintained well and the rooms are clean and super comfy.

Everything was great, for sure i would book again

Indoor Swimming pool was a little bit cold for a winter time

The décor created an Eastern ambiance and gave the hôtel a unique charm that far exceeded its capacity to serve its guestd.

The service was less than idea and not cominsurate with the price. The quality of food was poor, and the facilities clearly run down in places - a sure sign that the entire hôtel was not interested in customer-service.

L'emplacement, les infrastructures

L'accueil

etablissement pas mal belle situation un gros probleme de climatisation dans tout l etablissement quasiment inexistante sauf dans les chambres sous plus de 40 degres c est insupportable animation a chier nul sauf pour les enfants mais tous les soirs c est la meme. gros gros probleme d animation en plus ils sont 18 animateurs??????? TOUT LES TOURISTES SE PLAIGNES. la nourriture est tres correct ainsi que les boisssons dans l ensemble un bon sejours a part la climatisation et l animation qui est 0.

l animation et le manque de clim dans les parti commune

La plage et la piscine, les activités, le personnel se donne de la peine. Buffet avec du choix...

Accueil assez administratif voire impoli, problèmes dans la chambre, wc bouchés, puis eau des wc qui sort dans la douche... on nous propose une autre chambre plus petite seulement deux nuits avant la fin . Finalement changeons de bungalow sans autre dédommagement... Très bel hôtel mais rouvre sans préparation. Thalasso à l'abandon, parc sans éclairage.... réception qui ne règle aucon problème mais tergiverse... Dommage!!

les animateurs étaient top. la chambre vu sur mer.

la nourriture : les frites et les fruits et le vin

La déco de l'hôtel

Les repas

La situation

Structure très vieillissante , clim en panne , partie thalasso fermée depuis le COVID . Très fort bruit extérieur de clim ou extracteur gênant en journée comme en nuit. La qualité de l' hôtel est à la hauteur de son prix.

Emplacement et le personnel de l hotel

La literie et animation le soir

Nous avions demandé un grand lit et c'était deux petits lits rapprochés.

6/10

un bon personnel d'animation

clientèle désagréable